Privacy Policy

This policy explains what information KeptRing collects, how we use it, and the choices you have. KeptRing is operated by the owner of KeptRing, an individual doing business as KeptRing in Indiana ("KeptRing," "we," "us"). When KeptRing LLC is formed, it will take over operating KeptRing under this policy. This policy covers keptring.com, our phone answering service, our demo line, and any text messages we send.

Who this covers

• Contractors (our customers) who use or ask about KeptRing.
• Callers who phone a business that uses KeptRing, or who call our demo line. When we answer for a contractor, we handle caller information on that contractor's behalf, to deliver the service they hired us for.
• Website visitors to keptring.com.

Information we collect

• Call information: the calling phone number, call time and length, call audio recordings, transcripts, and details callers give us (such as name, callback number, service address, the problem, and preferred appointment time). Callers are told at the start of each call that they're speaking with an automated assistant and that the call may be recorded.
• Customer account information: contractor business name, contact name, email, phone numbers, service details, and billing information.
• Messages: email and text messages you send us, and records of your text messaging consent and opt-outs.
• Website data: standard server logs from our hosting provider (such as IP address, browser type, and pages requested). We don't run advertising trackers on keptring.com.

How we use information

• To answer calls, take job details, and send lead summaries to the contractor the caller was trying to reach.
• To send service messages, such as lead alerts, account notices, and replies you ask for.
• To review call quality, fix problems, and improve our scripts.
• To bill customers, prevent fraud and abuse, and meet legal obligations.

We do not sell personal information. We do not use callers' information to market to them.

Text messaging (SMS)

KeptRing may send text messages only to people who have agreed to receive them. Examples: a contractor who signs up for lead alerts by text, or a caller who asks during a call to get a text back about their service request. Consent to receive texts is not a condition of buying any goods or services.

• Message frequency varies with call activity. Message and data rates may apply.
• Opt out: reply STOP to any message to stop receiving texts. We'll send one message confirming you've opted out and won't text you again unless you opt back in.
• Help: reply HELP for help, or email tom@keptring.com.
• No sharing of mobile information: We do not share, sell, rent, or trade mobile phone numbers or SMS opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with the service providers that deliver our messages (such as our telecommunications carrier), only to provide the service.

Who we share information with

• The contractor you called. Lead summaries, recordings, and transcripts go to the business that uses KeptRing to answer its phone.
• Service providers that run parts of our service, for example voice AI and call processing, telephone carriers, email, payment processing, and website hosting. We share information with them only as needed to provide the service. They handle it under their own terms and privacy policies, which may allow some uses of their own, such as billing, fraud prevention, legal compliance, and improving their services (see "AI and model training" below). A list of our current service providers is available on request.
• Legal and safety: when required by law, or to protect the rights, safety, or property of callers, customers, KeptRing, or others.
• Business transfer: if KeptRing is merged or sold, information may transfer under this policy.

AI and model training

KeptRing does not use call recordings, transcripts, lead details, or other customer data to train or fine-tune AI models. Our calls run on a third-party voice AI provider. That provider's terms allow it to use call recordings, transcripts, and related call data, after de-identifying and aggregating them, to operate, improve, develop, and train its AI models. Its only documented way to limit this is to stop storing recordings and transcripts, which would remove features our service includes, so we don't currently use it. If a provider offers a way to limit training on our customers' data without removing those features, we'll consider using it and update this policy if our practice changes.

How long we keep information

• Call data (recordings, transcripts, lead details, and summaries) is kept while the contractor's KeptRing account is active, so we can provide the service and keep records of it.
• Deletion: we delete or de-identify a contractor's call data within 90 days after their service ends, or within 90 days after a deletion request, except data we must keep by law, need for an open billing question, payment dispute, or legal claim, or keep in routine backups until they are overwritten.
• Provider records: our telephone carrier and other service providers may keep basic call records (such as phone numbers, call times, and call length) in their own systems for billing, fraud prevention, and legal compliance, under their own retention policies.
• Billing records are kept as long as tax and accounting rules require. SMS consent and opt-out records are kept as long as needed to honor them.

Contractors can ask us to delete specific call records sooner by emailing tom@keptring.com.

Security

We use reasonable administrative and technical safeguards and limit access to the people and providers who need it. No system is perfectly secure.

Your choices and rights

You can ask to see, correct, or delete personal information we hold about you by emailing tom@keptring.com. If we hold your information on behalf of a contractor, we may refer your request to them. Depending on where you live, you may have more rights under state law, and we'll honor requests as the law requires.

Children

KeptRing is a business service and is not directed to children under 13. We don't knowingly collect their information.

Changes

If we make a material change to this policy, we'll email our customers at least 30 days before it takes effect and post the new version with its effective date on this page. Other changes, such as clarifications or updated contact details, take effect when posted here with a new effective date.

Contact

The owner of KeptRing, an individual doing business as KeptRing in Indiana, USA · tom@keptring.com